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Customer Service

Returns & Exchanges

All items must be returned within 14 days of receipt of the item.

Items must be returned in their received condition i.e. with all labels still intact and accompanied by the receipt. Items must under no circumstances have been worn for use.

Returns are free and a return label is provided with all UK orders. Simply bring the parcel to your local post office and you will be refunded on receipt of the goods.

Isle of Man customers please email us so we can arrange to collect returns from you.

International customers should email or phone to arrange the best way of returning any unwanted goods. We don't cover the cost of international returns.

We take the integrity and quality of our goods very seriously. If you feel that your item is faulty in any way we want you to tell us. Even if we are unable to offer a refund due to an elapsed time period, we are happy to act as agents with the original manufacturer and will do our upmost to get your money back.

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  • Hi-Tec
  • AirWair Martens